---
title: Booking and Cancellation Policy
url: https://creativeadventurenepal.com/policy/refund
updated: 2026-10-15T09:08:33.569Z
---

# Booking and Cancellation Policy

How bookings, payments, cancellations, refunds and changes work with Creative Adventure Nepal.

### 1. Definitions

- "Company" means Creative Adventure Nepal.
- "Customer" means the person or entity who purchases travel services from the Company.
- "Travel services" means any travel-related services provided by the Company, including but not limited to flights, hotels, car rentals, and tours.

### 2. Bookings

- Customers must book travel services through the Company's WhatsApp (+977 985-1240564) or Company’s email (info@creativeadventurenepal.com).
- The Company reserves the right to refuse any booking for any reason.
- Customers are responsible for providing accurate and complete information when booking travel services.
- The Company is not responsible for any errors or omissions in the information provided by the Customer.
- The Company accepts last-minute bookings. However, the chosen hotel accommodation will depend on the room’s availability. In case of unavailable rooms in the chosen hotel, the company will accommodate you in a similar standard hotel.

### 3. Payment

- Customers must pay 30% for booking confirmation as down payment at the time of booking, and 70% on the day of arrival in full.
- The Company accepts payment by bank transfer, cash, or credit card, debit card.
- The Company reserves the right to charge a processing fee for all payments.

### 4. Cancellations

- Customers should inform if they cancel travel services for any reason.
- The cancellation fee depends on the days of prior notice: 21 days before arrival date, no cancellation charge. 7 days before arrival date: 50% cancellation charge; 3 day before arrival date: Full amount as cancellation charge.
- The Company is not responsible for any non-refundable fees charged by third-party providers, such as airlines and hotels.
- In case of flight cancellations due to weather or any unforeseen circumstances, the Company is not responsible for extra accommodation charges.

### 5. Refunds

- The Company will issue a refund for canceled travel services, minus any applicable cancellation fees. The cancellation fees are mentioned in the “Cancellation” section.
- Refunds will be processed within 30 days of the cancellation date.
- The Company is not responsible for any lost or stolen refunds.

### 6. Changes to Travel Services

- The Company reserves the right to make changes to travel services, including but not limited to flights, hotels, and car rentals.
- Customers are responsible for notifying the Company in case of any changes in travel services.
- The Company will notify Customers of any changes as soon as possible.
- Customers are responsible for any additional costs incurred due to changes to travel services.

### 7. Liability

- The Company is not liable for any damages or losses incurred by Customers as a result of travel services provided by the Company.
- The Company's liability is limited to the amount of the Customer's payment for travel services.
- The Company is not liable for any damages or losses incurred by Customers as a result of events beyond the Company's control, such as acts of God, war, terrorism, or government restrictions.

### 8. Entire Agreement

- These terms and conditions are governed by the laws of the Department of Tourism, Nepal
- These terms and conditions constitute the entire agreement between the Company and Customers with respect to travel services provided by the Company.
- Any modifications to these terms and conditions must be in writing and signed by both parties.